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     "A great master (teacher) is one who has true passion and the willingness
     and ability to externalize subjects one has been able to first internalize!"

                                                                                              Dr. Jeffrey C. K. Lim

 Seminars | Singapore

PCR10: Actively Managing Problem Loans

Comments from past participants

“An engaging and practical seminar!”

- Ms. Nancy Foong Poh Yoke
PT Bank Mandiri (Persero) Tbk, Singapore.
[Class of May 2010]


“By attending this seminar, we gained broader views regarding problem loans, starting from the causes until how to solve it. Moreover, we also learnt how to acknowledge loans that should be avoided at the very beginning. In addition, the seminar gave us a brief overview about local regulator approach to supervising banks in Singapore.”

- Mrs. Paulina J. Rietkamp
Bank Indonesia, Indonesia.
[Class of May 2010]


“The seminar offers a hands-on experience on how to manage problem loans, and it gave me alternative solutions when facing similar situations in the future. As a facilitator, Andrew has successfully explained the material clearly and in an easy to follow manner.”

- Mr. Harry Suswendi
Bank Indonesia, Indonesia.
[Class of May 2010]


“This seminar is well run and it provides a good introduction on the various aspects of managing problem loans. I benefited from the facilitator sharing his vast experience, and the exchange with other participants.”

- Ms. Anita Ng
UniCredit Bank AG - Singapore Branch, Singapore.
[Class of July 2010]


“The Actively Managing Problem Loans seminar was really nice and lively. The facilitator was very experienced and cooperative. At the end of the seminar, the case studies were real life and interesting. The whole session of the seminar was interactive, enjoyable and quite learning.”

- Mr. Gaus-Ul-Wara Md. Mortaza
The City Bank Limited, Bangladesh.
[Class of November 2010]


“The training materials were very thorough and covered many aspects that I was expecting from the training. The class was smallish but it was a good thing since all of us were experienced bankers. The highlight has to be sharing the experience from the other countries and learning from past mistakes. Andrew also conducts the seminar in a clear fashion and brings a lot of experience into the mix as well.”

- Mr. Dwi Febriantoko
PT. Bank Mizuho Indonesia, Indonesia.
[Class of November 2010]


“Fruitful discussion and Interaction! Many past experiences shared by Andrew.”

- Ms. Koh Shwu Yuan
Sumitomo Mitsui Trust Bank Ltd., Singapore.
[Class of April 2019]



  • Know the Primary Objective in handling Problem Loans

  • Understand the Urgency of handling such loans

  • Be familiar with the major causes of Problem Loans

  • Know how to avoid or minimize Problem Loans

  • Know and understand how to Prevent Potential Fraud

  • Be familiar with the Early Warning Signals with respect to the Borrower, its relation with others and as indicated by its Financial Statements

  • Know the various Loan Classifications and how Non-Performing Loans (NPLs) are handled in a bank

  • Know the action steps to be taken once a problem loan is identified

  • Ensure an Action Plan is made in line with the Bank’s Objective

  • Ensure other alternatives/actions are explored

  • Understand the Actions to be Undertaken and What to be Avoided in a Workout Situation

  • Be familiar with some of the important lessons learnt

Seminar Facilitator(s)
(For complete profile, click on the name(s) below)

Mr. Andrew K. T. Goh




This programme is approved for listing on the Financial Training Scheme (FTS) Programme Directory and is eligible for FTS claims subject to all eligibility criteria being met.

Please note that in no way does this represent an endorsement of the quality of the training provider and programme. Participants are advised to assess the suitability of the programme and its relevance to participants’ business activities or job roles.

The FTS is available to eligible entities, subject to all eligibility criteria being met and to existing grant caps. FTS claims may only be made for programmes listed on the FTS Programme Directory with the specified validity period.

Please refer to www.ibf.org.sg for more information.

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